Refund policy

 

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Return & Refund policy (29/02/24):

1. Returns

We want you to be completely satisfied with your purchase from Gagner Sa Vie Ltd. If you're not happy with your order, you may request a return under the following conditions:

A. Eligibility:

• To be eligible for a return, the item(s) must be in its original condition, unworn, unused, and in the original packaging.

B. Timeframe:

• You must request a return within 30 days of receiving the item.

C. Process:

• To initiate a return, please contact our customer support team at help@gagnersavie.co.uk to request a return authorization.

D. Shipping Costs:

• You are responsible for return shipping costs unless the return is due to a mistake on our part.

2. Refunds

Upon receiving the returned item and inspecting its condition, we will process your refund. Refunds may be processed under the following conditions:

A. Full Refund:

• If the returned item is in its original condition and complies with our return policy, we will issue a full refund, including the purchase price and the original shipping cost.

B. Partial Refund:

• If the item is returned in a condition that does not meet our return policy, a partial refund may be issued.

C. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer support team at 'help@gagnersavie.co.uk' to initiate an exchange. Exchanges are subject to item availability.

4. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at:

help@gagnersavie.co.uk

5. Changes to This Policy

We may update our return and refund policy from time to time. Any changes will be posted on this page with the updated date.